When you buy a E-gift card , you can redeem the value of a gift card by entering its unique code at checkout that you will receive by email. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping. If the balance available on the gift card is less than the order total, then the customer is prompted to choose a second payment method for the balance before placing the order. If the gift cards which were misplaced or never received, then you can resend E-gift cards from your order confirmation email.