For information on returns, exchanges and refunds over the holidays period please view our Christmas FAQs here


Returns Policy


We accept unworn products purchased exclusively from within 28 days from the date of purchase.


You can pack and send your return to us in just a few simple steps:


How do I return an Item?


Step 1: Complete the Butterfly Twists returns form

You can easily download the returns form by clicking on the following link – Returns Form.


Step 2: Package items

You can use your original Butterfly Twists shipment box or any unmarked cardboard box — just make sure there are no existing shipping labels or stickers on the box!


Step 3: Ship back to Butterfly Twists with your order number

Mail your returns package back to:

Butterfly Twists Returns
Adstral Fulfilment
Hargreaves Road
Wiltshire SN25 5AZ


You can take your package to any mail carrier of your choice. We strongly advise that you secure a tracking number for your return, as Butterfly Twists will not be liable for any return packages lost in transit.


Products purchased online through must be returned or exchanged directly with us. Please follow the return/exchange instructions above.


Butterfly Twists is not liable for any customs duties and taxes that may be charged for items returned to the UK and therefore you should ensure that you correctly complete the documents with your chosen courier/postage company ensuring that you clearly indicate that the item is a stock return.


NON UK returns may be subject to duties and taxes which are the responsibility of the customer.


To ensure return accuracy, please remember to enclose a completed returns form.


Please bear in mind that Butterfly Twists does not offer free shipping on returns.


If there are any issues or anything is unclear please email us:


Thank you,

The Butterfly Twists Team