We now offer Klarna to our UK customers. Klarna allows you to pay after delivery, you can place your order and take delivery, you’ll then have 14 days to return what you don’t want or make payment in full.
We've put together some Frequently Asked Questions to give you further information on Klarna.
Who are Klarna?
Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use.
What are my payment options with Klarna?
Our Pay After Delivery payment option will allow you to pay for the goods once you have received them via debit card or bank transfer. Klarna will invoice you for payment within 14 days.
Am I able to pay by using PayPal?
Yes - full PayPal functionality exists
I have been asked to go to Klarna's site. Is this correct?
If you have chosen to Pay After Delivery (with a 14 day grace period), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply. Please ensure to check junk mail too.
If Klarna gives me the option to pay after delivery within 14 days, does a credit search take place against me?
Neither Klarna nor Butterfly Twists run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see and which does not affect credit scoring.
How is my statement sent?
If you chose to pay after delivery, Klarna will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact Klarna Customer Service here. Please be sure to check your junk mail too.
How does Klarna Pay After Delivery work?
After Butterfly Twists has acknowledged your order, you will receive an email with payment instructions, telling you when and how you will need to pay.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. The mobile number is required in case they need to reach you. All statements will be sent to your email address including payment reminders and links to online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and therefore be liable for any delayed payment fees.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Butterfly Twists. All transactions take place via connections secured with the latest industry standard security protocols.
How do I pay when I've selected Pay After?
If you have received your goods and want to pay, either log in at www.klarna.com or click the link from the email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna Customer Service here.
I haven't received an email with my statement/payment information?
Please contact Klarna’s Customer Service team on 020 300 50833 or 0808 189 3333 or Visit Klarna Customer Service here. They will be able to provide you with the payment details & if needed resend the instruction email.
May I deliver to an address other than my billing address?
Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.
Have you received my payment?
When paying by Pay After Delivery, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com or contact Customer Service here.
What should I do if I want to cancel my order?
If you would like to return goods or cancel your order, you should contact Butterfly Twists. You should also contact Klarna Customer Service here who will make any necessary adjustments to the statement and provide further help if needed.
I have cancelled my order. How long will it take until I receive my refund?
As soon as Butterfly Twists have registered your cancellation or your return, the repayment will be processed within next 5 days.
What happens to my Pay After invoice, when I've returned the goods?
Once Butterfly Twists have received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you if you've made a partial return. With a full return, your statement will be closed.
I've received an invoice, but I've not yet received my goods.
With Klarna’s Pay After Delivery, you have either 14 days to pay. If your due date is near and there is no sign of your goods, please call Butterfly Twists to check on delivery. You can also visit Klarna Customer Service here so that they can postpone the due date on your payment.
How will I be refunded?
If you have paid for your order with card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide Klarna with your IBAN number in order for Klarna to make the repayment. If you have not paid the invoice yet, then the refund will reduce the invoice or cancel it completely.
I have further questions regarding Klarna.
Visit Klarna Customer Service here for Live Chat or call Klarna’s Customer Service team on 020 300 50833 or 0808 189 3333