What forms of payment does Butterflytwists.com accept?
Butterflytwists.com accepts Visa, Visa Debit, MasterCard, Maestro, Solo, Electron and Paypal. We do NOT accept cheques. Please note that we only accept one form of payment per order.
When will you be restocking shoes that you are out of?
Most of our styles are seasonal or limited editions; this means once they sell out they will not be restocked. However, some of our classic styles are frequently restocked.
How do I know if my order was placed successfully?
After your order is submitted you will be directed to an order confirmation page with your order number. If you’ve reached this page, you can be assured your order did go through and will be processed. You should also receive an email confirmation shortly after your order is submitted.
In addition, you can log into your Butterfly Twists account and view the order under Outstanding Orders. If the order is not listed it did not go through and you will need to place it again.
Can I cancel an order once it has been placed?
In an effort to get our shipments to our customers as quickly as possible, your order cannot be cancelled or modified once it is placed. Please refer to our returns & exchanges instructions on how to return your order once you receive it. If you have entered an incorrect shipping address, please contact us immediately.