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Returns Policy

 

We accept unworn products purchased exclusively from Butterflytwists.com within 28 days from the date of purchase.

 

You can pack and send your return to us in just a few simple steps:

 

How do I return an Item?

 

Step 1: Email hello@butterflytwists.com
Let us know that you want to make a return and we will give you a unique order number.

 

Step 2: Complete the Butterfly Twists returns form

You can easily download the returns form by clicking on the following link – Returns Form.

 

Step 3: Package items

You can use your original Butterfly Twists shipment box or any unmarked cardboard box — just make sure there are no existing shipping labels or stickers on the box!

 

Step 4: Ship back to Butterfly Twists with your unique order number

Mail your returns package back to:

Butterfly Twists Returns

Europa Worldwide Logistics

41 Hailey Road

Erith

Kent

DA18 4AA

United Kingdom

 

You can take your package to any mail carrier of your choice. We strongly advise that you secure a tracking number for your return, as Butterfly Twists will not be liable for any return packages lost in transit.

 

Products purchased online through Butterflytwists.com must be returned or exchanged directly with us. Please follow the return/exchange instructions above.

 

Butterfly Twists is not liable for any customs duties and taxes that may be charged for items returned to the UK and therefore you should ensure that you correctly complete the documents with your chosen courier/postage company ensuring that you clearly indicate that the item is a stock return.

 

NON UK returns may be subject to duties and taxes which are the responsibility of the customer.

 

To ensure return accuracy, please remember to enclose a completed returns form.

 

Please bear in mind that Butterfly Twists does not offer free shipping on returns.

 

If there are any issues or anything is unclear please email us: hello@butterflytwists.com

 

Thank you,

The Butterfly Twists Team