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International Orders

 

We use DHL or Parcel Force to ship internationally to most locations around the world.

 

  • Europe: 5 - 7 working days
  • Rest of the world: 7 - 10 working days

 

Shipping costs vary with every order. All shipping options and costs will be displayed for you in the “Payment Details” section during checkout. Shipping costs are calculated based on the shipping destination. 

 

Import duties & customs fees

 

Any import duties & customs fees that may apply to goods entering your country are not included in the price of the product. Any additional charges for customs clearance must be borne by you as Butterfly Twists has no control over these charges and cannot predict what they may be.

 

Butterfly Twists is not liable for any customs duties and taxes that may be charged for items returned to the UK and therefore you should ensure that you correctly complete the documents with your chosen courier/postage company ensuring that you clearly indicate that the item is a stock return.

 

NON UK returns may be subject to duties and taxes which are the responsibility of the customer.

 

How to return

 

Step 1: Email hello@butterflytwists.com
Let us know that you want to make a return and we will give you a unique order number.

Step 2: Complete the Butterfly Twists returns form

You can easily download the returns form by clicking on the following link – Returns Form.

Step 3: Package Items

You can use your original Butterfly Twists shipment box or any unmarked cardboard box — just make sure there are no existing shipping labels or stickers on the box!

Step 4: Ship back to Butterfly Twists with your unique order number

Mail your returns package back to:

Butterfly Twists Returns

Europa Worldwide Logistics

41 Hailey Road

Erith

Kent

DA18 4AA

United Kingdom

 

You can take your package to any mail carrier of your choice. We strongly advise that you secure a tracking number for your return, as Butterfly Twists will not be liable for any return packages lost in transit.

 

If there are any issues or anything is unclear please email us: hello@butterflytwists.com

 

Thank you,

The Butterfly Twists Team