In observance of the Christmas & New Year Holidays, please expect delays in deliveries and be informed that our customer service support will be limited from Wednesday, December 24th through Monday, January 5th. Thank you for your patience.
We use DHL or DPD to ship internationally to most locations around the world.
- Europe: 5 - 7 working days - £7.00 Free over £100 (approx. 125 EUR/155 USD/960 CNY/18,540 JPY) with code FREESHIP
- Rest of the world: 7 - 10 working days - £10.00 Free over £100 (approx. 125 EUR/155 USD/960 CNY/18,540 JPY) with code FREESHIP
Shipping costs vary with every order. All shipping options and costs will be displayed for you in the “Payment Details” section during checkout. Shipping costs are calculated based on the shipping destination.
Import duties & customs fees
Any import duties & customs fees that may apply to goods entering your country are not included in the price of the product. Any additional charges for customs clearance must be borne by you as Butterfly Twists has no control over these charges and cannot predict what they may be.
Butterfly Twists is not liable for any customs duties and taxes that may be charged for items returned to the UK and therefore you should ensure that you correctly complete the documents with your chosen courier/postage company ensuring that you clearly indicate that the item is a stock return.
NON UK returns may be subject to duties and taxes which are the responsibility of the customer.
How to return
Step 1: Email firstname.lastname@example.org
Let us know that you want to make a return and we will give you a unique order number.
Step 2: Complete the Butterfly Twists returns form
You can easily download the returns form by clicking on the following link – Returns Form.
Step 3: Package Items
You can use your original Butterfly Twists shipment box or any unmarked cardboard box — just make sure there are no existing shipping labels or stickers on the box!
Step 4: Ship back to Butterfly Twists with your unique order number
Mail your returns package back to:
Butterfly Twists Returns
Europa Worldwide Logistics
41 Hailey Road
You can take your package to any mail carrier of your choice. We strongly advise that you secure a tracking number for your return, as Butterfly Twists will not be liable for any return packages lost in transit.
If there are any issues or anything is unclear please email us: email@example.com
The Butterfly Twists Team