How do I contact Butterfly Twists?
Call Us: +44 (0) 845 094 0278 (Mon-Fri: 9am-5pm BST)
Message Us: Send us a message via our Contact Us page
How long does delivery take?
UK Standard: 3-5 working days
UK Next day: 1 working day
Europe: 5-7 working days
Rest of world: 7-10 working days
(Note: Any order place before 2.30pm will be dispatched on the same day. However any order placed after 2.30pm will be sent on the following day)
How do I return an Item?
Step 1: Submit Return Request
Let us know that you want to make a return on our message us page
Step 2: Package Items
You can use your original Butterfly Twists shipment box, or any unmarked cardboard box — just make sure there's no existing shipping labels or stickers on the box!
Step 3: Ship back to Butterfly Twists
Mail your package back to:
Butterfly Twists Returns
007 Canalot Studios
222 Kensal Road
(Note: We will process your request as soon as we receive your item(s). Please allow 1-2 billing cycles for your credit to appear on your statement)