How do I contact Butterfly Twists?
UK calls: 0203 176 5405
International calls: +44(0) 203 176 5405
Lines are open Monday to Friday: 9am – 5pm GMT
Or alternatively email us at firstname.lastname@example.org
How much does shipping cost?
- UK Next Day Delivery: £4.50 Free over £50
- Europe: £7.00 Free over £100 (approx. 125 EUR/155 USD/960 CNY/18,540 JPY) with code FREESHIP
- Rest of the world: £10.00 Free over £100 (approx. 125 EUR/155 USD/960 CNY/18,540 JPY) with code FREESHIP
Does ButterflyTwists.com ship internationally?
Yes, we ship to most locations around the world.
How long does delivery take?
UK Next Day Delivery: Order by 11am for next working day
Europe: 5 - 7 working days
Rest of the world: 7 - 10 working days
What size should I order?
What is your returns policy?
We've extended our Returns Policy for Christmas 2014. Orders placed from 24 November 2014 can be returned up until 31 January 2015 and are subject to our returns policy.
We accept unworn products purchased exclusively from ButterflyTwists.com within 28 days from the date of purchase.
How do I return an Item?
Step 1: Email email@example.com
Let us know that you want to make a return and we will give you a unique order number.
Step 2: Complete the Butterfly Twists returns form
You can easily download the returns form by clicking on the following link – Returns Form.
Step 3: Package items
You can use your original Butterfly Twists shipment box or any unmarked cardboard box — just make sure there are no existing shipping labels or stickers on the box!
Step 4: Ship back to Butterfly Twists with your unique order number
Mail your returns package back to:
Butterfly Twists Returns
Europa Worldwide Logistics
41 Hailey Road
Does Butterfly Twists offer free shipping on returns?
Butterfly Twists does not offer free shipping on returns.
Which method of shipping should I use to send my shoes back?
You can take your package to any mail carrier of your choice. We strongly advise that you secure a tracking number for your return, as Butterfly Twists will not be liable for any return packages lost in transit.
Can I return or exchange shoes I bought online to an official retailer?
Unfortunately no. Shoes purchased online through Butterflytwists.com must be returned/exchanged directly with us. Please follow the return/exchange instructions above. If you have any questions email us at firstname.lastname@example.org
Can I return or exchange shoes purchased from a retailer on Butterflytwists.com?
We only accept returns, exchanges, and product-related issues for shoes purchased on Butterflytwists.com. Please contact the retailer you purchased your shoes from for proper return instructions.
What forms of payment does Butterflytwists.com accept?
Butterflytwists.com accepts Visa, Visa Debit, MasterCard, and Paypal. We do NOT accept cheques. Please note that we only accept one form of payment per order.
When will you be restocking shoes that you are out of?
Most of our styles are seasonal or limited editions; this means once they sell out they will not be restocked. However, some of our classic styles are frequently restocked.
How do I know if my order was placed successfully?
After your order is submitted you will be directed to an order confirmation page with your order number. If you’ve reached this page, you can be assured your order did go through and will be processed. You should also receive an email confirmation shortly after your order is submitted.
In addition, you can log into your Butterfly Twists account and view the order under Outstanding Orders. If the order is not listed it did not go through and you will need to place it again.
Can I cancel an order once it has been placed?
In an effort to get our shipments to our customers as quickly as possible, your order cannot be cancelled or modified once it is placed. Please refer to our returns & exchanges instructions on how to return your order once you receive it. If you have entered an incorrect shipping address, please contact us immediately.
If there are any issues or anything is unclear please email us: email@example.com
The Butterfly Twists Team