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How do I contact Butterfly Twists?

Phone
Call Us: +44 (0) 203 176 5405  (Mon-Fri: 9am-5pm BST)

Email
Message Us: hello@butterflytwists.com

How long does delivery take?

UK Standard: 3-5 working days
UK Next day: 1 working day
Europe: 5-7 working days
Rest of world: 7-10 working days

What forms of payment does Butterflytwists.com accept?

Butterflytwists.com accepts Visa, Visa Debit, MasterCard, Maestro, Solo, Electron and Paypal. We do NOT accept cheques. Please note that we only accept one form of payment per order.

When will you be restocking shoes that you are out of?

Most of our styles are seasonal or limited editions; this means once they sell out they will not be restocked. However, some of our classic styles are frequently restocked.

How do I know if my order was placed successfully?

After your order is submitted you will be directed to an order confirmation page with your order number. If you’ve reached this page, you can be assured your order did go through and will be processed. You should also receive an email confirmation shortly after your order is submitted.

In addition, you can log into your Butterfly Twists account and view the order under Outstanding Orders. If the order is not listed it did not go through and you will need to place it again.

Can I cancel an order once it has been placed?

In an effort to get our shipments to our customers as quickly as possible, your order cannot be cancelled or modified once it is placed. If you have entered an incorrect shipping address, please contact us immediately.

What are the lengths and widths of your shoes?

Size Chart with length and width

How do I wash my Butterfly Twists shoes?

We highly recommend hand washing Butterfly Twists in cold water with a gentle detergent and let them air dry. We do NOT recommend putting Butterfly Twists in the dryer under any circumstances.

Where are Butterfly Twists manufactured?

Butterfly Twists are manufactured in China.

How does Butterfly Twists ensure its manufacturers adhere to human rights standards?

We require that the factories operate under sound labor conditions, pay fair wages and follow local labor standards. All factories sign a code of conduct. In addition, our production staff routinely visits these factories to make sure they are maintaining these working standards. We also have third parties audit the factories at least once a year to ensure they adhere to proper labor regulations. For more information:http://www.intertek-labtest.com/services/auditing/intertek_compliance/?lang=en

Where can I find a retailer that carries Butterfly Twists?

Visit our Store Locator to find one of our amazing retailers.